Moderation Feed

Central workspace for reviewing, filtering, actioning, and auditing flagged posts, comments, messages, and user profiles across the platform

Use the Moderation Feed to triage all flagged content (posts, comments, messages) and flagged user profiles in one place. Designed for speed, consistency, and auditability. This guide focuses on operational workflows (not developer implementation).

Triage

Identify highest-risk flagged items

Filter

Narrow by feed, report source, type, reason, tags

Decide

Delete or clear flags confidently

Audit

Review action history & moderator attribution

Optimize

Track moderation throughput & gaps

Coordinate

Distribute workload across team

Access

1. Open Moderation Section

   Sidebar → Moderation → Moderation Feed.

2. Choose Tab

   Start in To Review for active queue; Reviewed for audit.

3. Apply Filters

   Refine by feed type, report source, content type, report reason, tags.

4. Take Action

   Delete violations; clear validly resolved flags.

Interface Structure

To Review

Active flagged content requiring human decision. Split into Posts & Comments, Messages, and Users categories with tailored filters.

Reviewed

Historical ledger of resolved items (deleted or flags cleared) with moderator name, action, timestamp, and additional filters for attribution and action type.

To Review: Posts & Comments

Key elements:

• Total flagged count
• Card list: author, timestamp, content preview, context (community / user feed)
• Thread context for comments (view parent + siblings)
• AI mod reasons + user report reasons
• Reporter count & last flag date
• Report reason details: select any report reason to see who reported the item, when, and the detail they added

Actions:

• Delete (immediate removal)
• Clear flag (removes from queue)

To Review: Messages

Key elements:

• Total flagged messages
• Sender, timestamp, content preview
• Channel context (Community / Live / Broadcast)
• AI mod reasons + user report reasons
• Reporter count & last flag date

Actions:

• Delete message
• Clear flag

To Review: Users

Flagged user profiles, from AI moderation and from user reports. Find a profile with the Search by user ID or name box (at least 3 characters). See AI User Profile Moderation for the profile card, the available actions, and how reports are grouped.

Filtering & Sorting

Feed Dimension (Posts & Comments)

• All feeds
• Community feed
• User feed

Content Type (Advanced)

• Posts
• Comments & replies
• Attachments: Photos / Videos / Files

Channel Dimension (Messages)

• All Channels
• Community channel
• Live channel
• Broadcast channel

Message Types (Advanced)

• Text
• Photo
• Video
• File
• Audio

Report Source (To Review)

Show items by who flagged them. Available on Posts & Comments and Users.

• All sources
• User reports: items reported by users
• AI moderation: items flagged by AI moderation

Shared Filters

• Report reasons (multi-select)
• Tags (multi-select)

Users Filters (Advanced)

• Report type (To Review only): Profile (Display name, Description, Profile photo) and Behavior. An item matches if it was reported for any selected type.
• Tags: search for and select one or more user tags.

Sorting Options (To Review)

• Last flag date
• Flag count
• Created date Order: Latest first / Oldest first

Additional Reviewed Filters

• Reviewer (select up to 10), on Posts & Comments and Users
• Moderation Action: Deleted / Flag Cleared
• Sort: Moderation Date / Created Date

Review Workflow Examples

High-Severity First

Filter by report reasons (e.g., abuse, threats) → Sort by Flag count → Delete violations → Clear false positives.

AI Assistance

Report source → AI moderation → Use AI mod reasons to pre-group similar infractions → Bulk evaluate for consistency.

Attachment Focus

Advanced Filter → Attachments: Videos / Files → Prioritize for manual safety review.

Backlog Reduction

Sort by Oldest first → Work sequentially → Move to Latest first for fresh queue scan.

Moderator Audit

Reviewed tab → Filter by Reviewer → Spot consistency gaps.

Decision Criteria

Delete vs Clear Flag

• Delete when content violates policy & removal improves safety.
• Clear flag when content is compliant or already addressed contextually.

Flag Count Weighting

Higher counts = urgency, but still verify for mass-report brigading.

Thread Context

Always open parent thread for comments before deletion to avoid losing conversational coherence.

Media Evaluation

Prioritize video & file attachments for manual verification if policy sensitive.

Metrics & Monitoring

Metric	Insight	Action
Average time to resolution	Workflow speed	Reduce queue switching if slow
Flags cleared vs deleted ratio	Content quality baseline	High delete ratio → education / prevention needed
Re-flag rate (same user/content)	Effectiveness of prior decisions	Escalate chronic sources
Moderator action distribution	Team load balance	Reassign to reduce bottlenecks
False positive rate	Report accuracy	Improve reporting guidelines / AI tuning

Track trends weekly; adjust staffing and escalation policies based on sustained shifts.

Best Practices

Efficient Review

• Pre-filter by highest risk reasons first.
• Batch similar content types.
• Use sorting shifts (Oldest → Latest) to prevent stale backlog.

Team Coordination

• Use Reviewed tab for spot audits.
• Align on deletion criteria to prevent uneven enforcement.
• Rotate high-intensity queues to mitigate reviewer fatigue.

Quality & Fairness

• Validate contextual thread before removal.
• Confirm multi-report events are genuine (avoid brigading effect).
• Provide internal rationale for ambiguous decisions.

Troubleshooting

Issue	Likely Cause	Resolution
Item reappears after clear	New flag submitted	Re-evaluate & document edge cases
Slow loading filters	High dataset / network latency	Narrow filters; retry; check connectivity
Moderator missing in filter	No actions recorded in window	Expand date scope or verify permissions
Wrong sort order	Cached state	Reapply sort or refresh page
AI reason absent	Model confidence threshold not met	Proceed with manual evaluation
High false positives	Over-broad report reason usage	Educate users / refine categories

Next Steps

User History

Deep dive individual users

Posts Management

Contextual content review

Channel Management

Moderate chat spaces

Analytics

Track moderation KPIs